PLEASE BE ADVISED THAT BIG ERICS LOCATION AT
15 MOUNT ROYAL BOULEVARD WILL BE CLOSING TO THE PUBLIC AT THE END BUSINESS DAY FRIDAY AUGUST 7th 2020.
PLEASE SEE BELOW CUSTOMER LETTER FOR FURTHER DETAILS:
RE: Closure of BIG ERICS location at 15 Mount Royal Boulevard, Moncton New Brunswick.
August 4th, 2020
Dear Valued Customer,
With all the difficulties and challenges faced by distributors and retailers, more than a year ago BIG ERICS started a transformation initiative led by our Leadership Team. That process included the assessment of where and how we can best service our customer needs and, at the same time, be and remain reasonably cost effective and profitable. Since early 2020 our business, like many others including customers, was impacted by both Snowmageddon in Newfoundland and more extremely by the COVID-19 Pandemic.
In May of this year BIG ERICS welcomed a Chief Transformation Officer (CTO) to assist in a deeper assessment of our past and future prospects, and to lead the next phases of transforming our business, in part due to the severe and not fully defined impacts the Pandemic has had and will continue to have on our business and the various industries in which our customers operate.
As part of this ongoing transformation project BIG ERICS is announcing the closure of its location at 15 Mount Royal Boulevard in Moncton effective at close of business Friday August 7th 2020. While the BIG ERICS team has enjoyed providing service to its loyal customers from the Mount Royal location, we look forward to defining and implementing the new and the most efficient and cost-effective ways we can provide our customers with the best choices and value for money. This will happen, in part, by continuing to evolve the products and services we offer, and how we offer them, in a post-COVID-19 retail and distribution environment.
Rest assured BIG ERICS will remain committed to doing the best we can for our customers throughout New Brunswick, and Atlantic Canada as a whole, both in urban and rural areas of New Brunswick, Prince Edward Island, Nova Scotia, and Newfoundland and Labrador. In fact, BIG ERICS is actively recruiting/hiring to expand our NB and PEI sales teams to better service our local customers’ needs.
NB, PE and NS customers can rely on efficient next-day shipping from our Distribution Centre in Dartmouth, and the added convenience of our newly launched e-commerce e-store powered by Shopify, to order any time of day 24/7/365, by visiting www.bigerics.com. Our sales staff and supporting team members look forward to serving customers over the phone, by video call, and on-location (as and when provincial and national health authorities permit in-person meetings).
In the coming days and weeks, we will continue to communicate the details of an exciting Moncton NB based liquidation event.
As the duration and longer-term effects of the Pandemic become clearer, Big Erics will be re-examining how best to meet the needs of all our customers, in all of the markets we serve throughout Canada. This will include assessing whether we should reopen or shift to a different format of retail sales facility in some markets. Our website, as well as our social feeds including Facebook, Instagram and Twitter will host the most up-to-date information as we navigate this transition period and beyond.
We truly appreciate your partnership with us, and we thank you for your ongoing business. Please feel free to contact a Big Erics representative if you have any questions or feedback for us in the meantime – your input is invaluable, particularly as we all endeavor to navigate the many unknowns.
In the meantime, we wish all our customers and their families good health.
-The Big Erics Management Team