Privacy policy

Last Updated: June 23, 2026

Introduction

Big Erics ("Big Erics", "we", "our", or "us") is committed to protecting the privacy and security of the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you interact with us through:

• Www.bigerics.com
• Shop.bigerics.com
• Customer accounts
• Online purchases
• Marketing communication
• Customer service interactions

By using our websites or providing personal information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Company name
• Billing address
• Shipping address
• Account information
• Order information
• Communications with our customer service team

This information is generally collected when you:

• Create an account
• Place an order
• Request customer support
• Arrange delivery
• Submit a warranty-related inquiry
• Subscribe to marketing communications

Information Collected Automatically

When you visit our websites, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type
• Device information
• Operating system information
• Website usage and performance information

This information helps us understand website performance, improve user experience, maintain security, and operate our websites effectively.

How We Use Your Information

We use personal information to:

• Process and fulfill orders
• Deliver products and services
• Manage customer accounts
• Respond to inquiries and customer service requests
• Process warranty-related requests
• Send transactional communications related to purchases
• Send marketing communications where consent has been provided
• Improve website functionality and performance
• Protect the security and integrity of our systems
• Detect and prevent fraudulent or unauthorized activity
• Comply with legal, regulatory, tax, and accounting obligations

Consent

When you provide personal information to complete a transaction, create an account, arrange delivery, process a return, submit a warranty claim, or otherwise request our services, we understand that you consent to our collecting and using that information for that specific purpose.

Where we request personal information for secondary purposes, such as marketing communications, we will seek your consent where required by applicable law.

Withdrawing Consent

You may withdraw your consent to receive marketing communications at any time without affecting your ability to purchase products or receive customer support by:

• Clicking the unsubscribe link included in our marketing emails; or
• Contacting our Privacy Officer using the contact information provided below.

However, Big Erics may continue to retain and use information necessary to complete transactions, maintain customer accounts, fulfill contractual obligations, process warranty claims, comply with legal requirements, and maintain records required by law.

Customer Accounts

Customers may create an account through our Shopify-powered online store.

Customer accounts may provide access to:

• Order history
• Account preferences
• Marketing subscription preferences
• Reordering functionality

Account information is managed through Shopify and is subject to Shopify's security and account management systems.

Marketing Communications

Where permitted by law or where consent has been provided, we may send information regarding:

• New products
• Promotions
• Industry updates
• Company news
• Other marketing communications

If you unsubscribe from marketing communications, we may retain your email address on a suppression list to ensure compliance with your unsubscribe request.

Website Analytics

Big Erics uses PostHog Analytics to better understand website traffic and improve website performance.

PostHog is configured in a privacy-focused manner and does not use session replay, persistent customer profiles, or customer-identifying information from Shopify or Klaviyo.

PostHog may temporarily process technical information such as IP addresses and browser information to generate aggregate website analytics. Analytics collected through PostHog are used solely to understand website performance, visitor activity, and user experience trends.

We do not use PostHog to create advertising profiles or track users across unrelated websites.

Cookies and Similar Technologies

Our websites and service providers may use cookies or similar technologies to support:

• Website functionality
• Account access
• Shopping cart functionality
• Checkout processing
• Security
• Analytics

Some cookies may be necessary for website functionality and cannot be disabled without affecting website performance.

You may adjust cookie preferences through your browser settings; however, some features of our websites may not function properly if cookies are disabled.

Third-Party Service Providers

We use trusted third-party service providers to support our operations, including:

• Shopify (e-commerce platform and customer accounts)
• Klaviyo (email communications and subscription management)
• PostHog (website analytics)

These providers may collect, use, process, or store personal information as necessary to provide services on our behalf.

We encourage users to review the privacy policies of these providers for additional information regarding their privacy practices.

Payment Processing

Payments made through our online store are processed by Shopify and its authorized payment processing partners.

Big Erics does not directly store complete payment card information associated with online purchases on its own systems. Payment information submitted through our online store is handled in accordance with the privacy and security practices of Shopify and its payment processing providers.

Payments made in person, by telephone, or through other sales channels may be processed using different payment systems and service providers. Personal information collected during those transactions is handled in accordance with Big Erics' privacy practices and the privacy and security practices of the applicable payment processor.

Disclosure of Information

We do not sell personal information.

We may disclose personal information:

• To service providers acting on our behalf
• To complete transactions requested by customers
• To comply with legal obligations
• To respond to lawful requests from government authorities
• To protect our rights, property, or security
• Where otherwise permitted or required by applicable law

International Processing

Some of our service providers may process or store personal information outside Canada, including in the United States.

As a result, personal information may be subject to the laws of foreign jurisdictions and may be accessible to courts, law enforcement agencies, regulators, or governmental authorities in those jurisdictions as permitted by law.

Retention of Information

We retain personal information only as long as necessary to:

• Provide products and services
• Maintain customer accounts
• Fulfill warranty obligations
• Meet legal, tax, accounting, and regulatory requirements
• Resolve disputes
• Enforce agreements

Customer transaction records may be retained as long as necessary to satisfy legal, accounting, tax, warranty, and operational requirements.

Marketing subscribers who unsubscribe may remain on a suppression list to ensure compliance with unsubscribe requests.

Security Safeguards

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

While no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure, we strive to maintain safeguards appropriate to the sensitivity of the information we hold.

External Links

Our websites may contain links to third-party websites, services, or resources.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Your Privacy Rights

Subject to applicable law, individuals may request:

• Access to personal information we maintain about them
• Correction of inaccurate personal information
• Information regarding how their personal information has been used or disclosed
• Assistance regarding privacy concerns or complaints

We may request information necessary to verify identity before responding to a request.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

Privacy Officer
Big Erics
171 John Savage Avenue
Dartmouth, NS B3B 0A8

Email: marketing@bigerics.com

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have concerns regarding our privacy practices, please contact our Privacy Officer.