Returns

 

Big Erics Return Policy

If you are not completely satisfied with your purchase, please obtain a Return Request Number from our team. Some exceptions apply (see below).

How to Request a Return

All accepted returns must be accompanied by a Return Request Number.

NOTE: Any item returned without a Return Request Number will be refused and returned to the customer at the customer’s expense.

To issue a Return Request Number, we will need the following information:

  1. Your name
  2. The business name (or account number)
  3. Invoice number or online order number
  4. The item(s) and quantities you hope to return
  5. The reason for return

Return Policy

Items Not Eligible for Return:

Return Policy by Product Type

Product Type Return Policy
Large Equipment Fridges, Ranges, etc. No returns accepted
Small Equipment Toasters, Slicers, etc. Items can be returned if they meet the return policy. Restocking fee will apply.
Chemicals Cleaning products No returns accepted
Food Products Popcorn, Syrups, etc. No returns accepted
Other Products Mops, Baking Accessories, etc. Items can be returned if they meet the return policy. Restocking fee does not apply, except for special orders.

For questions about the category your product falls into, please contact us at customerservice@bigerics.com.

Return Request Processing

Returning Items:

Return Locations

Customers in NS, NB, PEI:
171 John Savage Avenue, Dartmouth, NS, B3B 0A8
Phone: 1-800-565-1216

Customers in NL:
56 Kenmount Road, Suite 3000, St. John’s, NL, A1B 1W2
Phone: 1-800-565-1216

Damaged or Missing Items

Goods Damaged in Transit:

Missing Items:

Refunds