Returns

Big Erics Return Policy

If you are not completely satisfied with your purchase, please obtain a Return Request Number from our team. Some exceptions apply (see details below).

How to Request a Return

All accepted returns must be accompanied by a Return Request Number.
To obtain a Return Request Number:

• Email: customerservice@bigerics.com
• Contact: Your Sales Representative
• Call: 1-800-565-1216

Note:
Any item returned without a Return Request Number will be refused and returned to the customer at their expense.

When requesting a Return Request Number, please provide the following information:

1. Your name
2. The business name (or account number)
3. Invoice number or online order number
4. The item(s) and quantities you wish to return
5. The reason for return

Return Policy

• Regularly stocked items can be returned within 30 days of the invoice date.
• A 30% minimum Restocking Fee and all associated Freight Charges apply for stocking products.
• Merchandise must be:
  • Unused and in original packaging/crate
  • Accompanied by a copy of the Invoice/Online Order Confirmation and Return Request Number

Refunds:

• Credited to the original purchasing method of payment or as a credit memo to the customer’s account.
• Returns within 30-60 days of purchase are processed as a credit to the customer account.
• Cash refunds are not issued.

Returns that meet policy requirements will receive a Return Request Number within 2-3 business days with shipping instructions. If a request is denied, the applicable reason will be provided within the same time frame.

If a returned shipment is lost or damaged, the customer must file a claim with the shipping company.

Return Policy Exceptions

The following items cannot be returned:

• Clearance items
• Special-order items
• Equipment missing serial numbers or installed equipment
• Chemicals and food products
• Items not in their original packaging or condition

Returning Items

• Return items to a Big Erics location or ship them back (at your expense).
• Ensure items are:
  • Unused
  • In original packaging/crate
  • Include a copy of the Invoice/Online Order Confirmation and Return Request Number

For oversized or heavy items (over 70 lbs), use a wooden pallet. Confirm shipping instructions with our team before sending.

Shipping Addresses:

• Customers in NS, NB, and PEI:
  171 John Savage Avenue
  Dartmouth, NS, B3B 0A8
  1-800-565-1216

• Customers in NL:
  56 Kenmount Road, Suite 3000
  St. John’s, NL, A1B 1W2
  1-800-565-1216

If you use your own carrier, you are responsible for shipping charges.

Goods Damaged in Transit

• Do not accept shipments that are noticeably damaged.
• If damage is discovered later, contact Big Erics immediately at customerservice@bigerics.com.
• Provide:
  • Name, order number, details of the damage, and photos.
  • Retain all damaged material, shipping cartons, inner packaging, and labels.

Big Erics will file a claim with the carrier.

Missing Item(s)

If items are missing from your order, contact customerservice@bigerics.com immediately. Provide:

• Your name
• Order number
• Details of the missing item(s)

Once confirmed, we will arrange for the missing item(s) to be sent.